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DELIVER EXTRAORDINARY SERVICE FOR THE OTHER AGENT
Delivering extraordinary service during a real estate transaction means not only creating a positive experience for your clients, but also for the agent on the other side of the transaction. It’s important that you work to build a connection with the other agent, and make it clear that you are entering into a partnership with them. Doing simple things like picking up the phone and calling them to introduce yourself when submitting your first offer can make a world of difference in terms of creating a cohesive relationship for you and for your clients.
DELIVER EXTRAORDINARY SERVICE FOR YOUR CLIENTS
When it comes to delivering extraordinary service to the client-side of the transaction, make sure that you are not losing site of the “human element”, keeping yourself fully present to the fact that you are helping them through what can be a high-stress and highly emotional situation. As real estate agents, we want to make sure our goal is not just to get our clients to closing, but to deliver them a level of service that leaves them feeling good about the experience in working with you. Make sure you are acknowledging milestones throughout the transaction and sharing them with your client so they feel like they are in the know, and that you are working together for the end goal. One simple way to go above and beyond for your client is to purchase a gift card or gift basket for them when an offer is accepted, or upon closing!
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